All patients are expected to consent and adhere to the Clinic & Patient Relationship Agreement (pdf coming soon).

Our clinic has a zero tolerance policy regarding any abuse or aggression towards our staff on the phone or in person. This is clearly stated in the provider and patient agreement.

Individuals violating our policy will be immediately denied service, and depending on the circumstances, it could result in termination of the provider and patient agreement.

Please note that messages must not include any sensitive and/or confidential health information. Patients wanting to share sensitive and/or confidential health information should call the clinic instead.

We do not renew prescriptions without an appointment, be sure to make an appointment well in advance of running out.

For all in-clinic appointments, medical masks are optional and we ask you to sanitize your hands when entering the clinic.

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.

Our privacy policy (pdf coming soon) outlines how we protect the personal information we collect about you. Personal information is any identifying information about you, including your physical and mental health. We value patient privacy and are committed to being accountable for how we treat your personal information. Everyone working for this office is required to adhere to the protections described in this policy.

The policy was developed in compliance with the British Columbia Personal Information Protection Act (PIPA). PIPA sets out rules for how organizations such as our office can collect, use, disclose, store and retain your personal information. If you have any questions regarding our privacy practices, please contact your provider or one of our staff.