KB Access Clinic is a safe and respectful environment for patients, staff and practitioners.

We have a zero tolerance policy regarding any abuse or aggression towards our staff on the phone or in person. Individuals violating this policy will be immediately denied service.

We understand that appointments may need to be canceled occasionally. To do so, please contact us at least 24 hours before your scheduled appointment. You can cancel via the secure patient portal, by calling 778-508-3112, or by emailing kbaccess@proton.me.

Our reception hours are Monday to Friday, 9:00 AM to noon. Outside of these hours, please cancel through the patient portal or by emailing us.

No-show appointments may incur a $25 fee.

Due to an increase in missed appointments, we are reminding patients of the clinic’s no-show policy. No-show fees are the patient’s responsibility and must be paid within 30 days. In cases of emergencies or extenuating circumstances, the no-show fee may be waived at the clinic manager’s discretion.

Please note that messages must not include any sensitive and/or confidential health information. Patients wanting to share sensitive and/or confidential health information should call the clinic instead.

Please be sure to make an appointment well in advance of running out.

For all in-clinic appointments, medical masks are optional and we ask you to sanitize your hands when entering the clinic.

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.

Our privacy policy (pdf coming soon) outlines how we protect the personal information we collect about you. Personal information is any identifying information about you, including your physical and mental health. We value patient privacy and are committed to being accountable for how we treat your personal information. Everyone working for this office is required to adhere to the protections described in this policy.

The policy was developed in compliance with the British Columbia Personal Information Protection Act (PIPA). PIPA sets out rules for how organizations such as our office can collect, use, disclose, store and retain your personal information. If you have any questions regarding our privacy practices, please contact your provider or one of our staff.